1. Cancellations & Refunds
a) Cancellation and refunds before departure not permitted.
b) Cancellation and refunds after departure not permitted.
a) Changes before departure not permitted.
b) Changes after departure not permitted.
If fare rules allow refunds and/or exchanges, ALT Travel fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from ALT Travel. Reservations for tickets to be refunded and/or exchanged must be cancelled at least 24 hours prior to scheduled departure – NO SHOW ticket(s) will not be processed for refund and/or exchange.
All exchanges can be made only prior to scheduled departure, and requires 14 day’s advance .
Once the ticket is issued any changes are going by airlines rules ,discounted fares are more restrictive and in many cases they are non refundable and non exchangeable. For any details of fare rules in terms of refunds and exchanges, please consult your travel agent and request a less restrictive fare. Airlines are also offering a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and ALT Travel has no power to override or change any of these restrictions.
The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. ALT Travel cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory later on .. Once the tickets are issued, they are subject to fare restrictions.
The airline(s) may require you to pay additional fees at the airport if your baggage exceeds certain limitations, such as the number, weight, size, and dimensions of your bags. Some airlines do not offer any free baggage allowance,some does ,we advise you to check with airlines or your travel agent. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Be advised to check directly with the airline for the latest baggage allowance information.
ALT Travel strongly recommends travel insurance. At this time the flight departure and arrival times are correct. However, the airlines frequently change times and/or flight numbers. ALT Travel is not responsible for any schedule changes. Please, contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of the tickets; contact ALT Travel or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable. Check in time recommended for all international flights is a minimum of 3 hours, even if you are traveling on a domestic carrier to another airport and connecting to your international flight. Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a Visa and/or health card. It is the passenger’s responsibility to have all necessary travel documents in the possession at check-in.
ALT Travel is not be responsible for denied boarding regarding because of expired visa/passport or any other travel documents . ALT Travel is not offering transportation from and to airport ,and also not offering free hotel accommodation .
After tickets are issued, ALT Travel is unable to make any changes. All changes are subject to fare restrictions and rules once the tickets are issued. ALT Travel reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed. To view your itinerary at any time, please use the following link http://www.viewtrip.com/ and your confirmation.
Please note: billing address info have to match exactly the address on the credit card statement. The fares are not guaranteed until the tickets are issued.
The names of the travelers must match the names shown on the passports. Once the tickets are issued, they are non transferable. Even a small mistake (Like a letter ) in the name can cause a major inconvenience for the passengers during their travel. Sometimes this mistake can even prevent the passengers from using their tickets. Remember that many of discounted fares are non refundable. The process of correcting the name on a previously issued ticket is complicated, and many airlines do not allow it at all. Some airlines may allow the name correction for a fee (starting from 50$) , if we can prove that the ticket would be used by the same passenger. We ask you kindly to double check the names you provide to us , this is the best way how to avoid future issues with name corrections.
TSA Personal Data
The Transportation Security Administration (TSA) requires us to transmit information collected from you. Providing this information is mandatory. Issuing your tickets will not be possible without this information. TSA may share information you provide with law enforcement or intelligence agencies or others under its records notice. For more on TSA privacy policies or to view the records notice and the privacy impact assessment, see TSA’s web site at TSA.gov.
For all tickets (paper, e-tickets, or paperless) Travel documents required should include a valid Passport, which must be presented for all international flights. Some countries may require a visa and/or health card. It is the passenger’s responsibility to have all necessary travel documents in possession at check-in. The passengers shall verify the visa requirements for all the stops as some of the countries may require a transit visa. Those passengers transiting via or connecting between the airports within the European Union – Schengen Zone may need a Schengen Entry visa. Travelling on a one way ticket may be restricted. If you are travelling on a one way ticket, it is your responsibility to make sure you are eligible. ALT Travel agents do not advise passengers on visa requirements. Please contact the embassy of the country you are going to visit or transit through to get the up-to-date requirements.